How can we help you?
Find answers, guides, and resources to help you get the most out of Subletly.
Browse by Category
Getting Started
New to Subletly? Learn the basics of creating an account, getting verified, and navigating the platform.
- Create your account
- Complete verification
- Set up your profile
- Understanding trust badges
For Renters
Everything you need to know about finding, booking, and moving into your perfect place.
- Search for places
- Message hosts safely
- Book with secure payment protection
- Move-in checklist
For Hosts
Learn how to create compelling listings, manage bookings, and provide great experiences.
- Create a listing
- Listing review process
- Set pricing & availability
- Respond to inquiries
- Get paid securely
Trust & Safety
How we protect you with verification, secure payment protection, and secure communication.
- How verification works
- Secure payment protection
- Spotting scams
- Report a concern
Payments & Billing
Understand how payments work, protection timelines, refunds, and fees.
- Payment methods
- Payment protection timeline explained
- Cancellations & refunds
- Service fees
Legal & Compliance
NYC mid-term housing laws, lease templates, and landlord consent requirements.
- NYC mid-term housing laws
- Sublease agreement template
- Landlord consent letter
- Your legal responsibilities
Quick Video Guides
Watch short tutorials to get started quickly
Getting Started with Subletly
Learn the basics in under 3 minutes
How to Create a Listing
Step-by-step listing creation guide
Booking Your First Place
From search to move-in day
Still need help?
Our support team is here to assist you. Reach out and we'll get back to you within 24 hours.
Email Support
support@subletly.com